How to fix windows resume loader on Windows 7
Sometimes I get calls from the helpdesk staff asking about the Windows Resume Loader issue. It happens with Windows 7 or Vista OS computers during the startup process when the black Resume Loader screen appears with the following message:
“The last attempt to resume the system from its previous location failed. Attempt
to resume again?
(Use arrow keys to highlight your choice.)
1. Continue with system resume
2. Delete restoration data and proceed to system boot menu
ENTER=Choose”
It happens during the unexpected PC shut down due to a sudden power failure, especially when the machine is in a hibernation mode. During the next boot up the system uses the resume loader to return from hibernation and attempts to load a hibernation file (hiberfil.sys) that could be corrupted. That’s when a black screen appears with the strange resume loader message.
We have two options:
1. Press “continue with system resume”. If the hibernation file is still intact, the system will resume and load up. If that doesn’t help, proceed to step 2…
2. Select the second option to “Delete restoration data…” The damaged hiberfil.sys file will be deleted and your computer will boot up, but any data that was stored in a hibernation file during the hibernation process will be lost. However, you will be able to start up your Windows system.
There is one more thing some of us could be dealing with – unresponsive keyboard. You may be seeing the resume loader options, but your keyboard may not be active, so you really can’t change anything at this point. If your keyboard and motherboard connections are fine (check them anyway), follow the advice below.
There is one pretty simple trick: restart your computer and enter your BIOS settings. (Press Del, F2, F1, F5, F12 or any other key assigned for that purpose by your computer manufacturer).
Once you access BIOS go to Peripherals section, scroll down to “USB keyboard” section and make sure that it is enabled, not disabled. I had the same problem twice (both times power failure) and fixed it by enabling the keyboard. I don’t really know why it’s set to disabled every time the power goes out.
If that doesn’t help there is one more remedy: open PC case and unplug the CMOS battery for a few minutes. Put it back, close the case and start the PC. Reset your date, floppy drive settings in BIOS and start the operational system. That should do.
Update:
For some people the methods described above don’t work, so you can try these:
- Unplug the power cord from the PC and press the power button for 15 – 20 sec. This will reset your capacitors. Plug the cord back in and start the PC. Your keyboard should be working.
- If your keyboard is still unresponsive, borrow from someone the PS/2 keyboard (not USB keyboard), plug it in and start the PC. The keyboard should be working.
- For laptop users: take out your laptop battery, unplug the power cord and then press the power button for 15 sec. to reset the capacitors. Then plug in the power cord, but don’t put your battery back in yet. See if that fixes the unresponsive keyboard. If everything is Rock&Roll, plug in your battery.
- If nothing helps to resume your Windows, there’s one more solution: load the Ubuntu live CD and enable your keyboard during the live session. Ubuntu uses its own hardware drivers, that’s why the keyboard will be working. I heard that some people were lucky to come up with that trick.
Thank you so much
excelente solución me funciono, gracias a su difucion ayudan a muchos y nos quitan muchos dolores de cabeza.
sinceramente gracias saludos desde Ixtapa-Zihuatanejo, Guerrero, Mexico
Thank you !!! Thank you !!!Thank you !!! It works !!!
It works. My keyboard was not working but the BIOS setup as suggested helped and the system re-booted fine. Thanks
Thank for positive feedback. 🙂
THANK YOU SO MUCH! My keyboard was unresponsive and your instruction worked. Saved me $80 trip to the electronic store for nothing. Thank you again and again.
You’re welcome :). It’s good to hear I saved some money for my readers.
Many many thanks for your tricky support
You’re welcome, Faisal 🙂
Thanks. The keyboard started working after enabling the USB keyboard function. You saved my day!
I was getting ready to open it up to check the batterie, so Imunplugged the power supply and for whatever reason it fixed the problem
Yeah, I forgot to mention that sometimes you can just unplug the power cord from the PSU, press the power key for 10 – 20 seconds and this might fix it. Not always, of course 🙂
This was very helpfull. Thank you so much!!
You’re welcome Rami. 🙂
Thank u very much…! Sis
Thank you! I love you!
You’re welcome, Kristi 🙂
The above steps solved my problem. Thank You
Thom, my Toshiba laptop PhoenixBIOS does not have a Peripherals section. Is the only other option (to enable keyboard), then, to remove CMOS batt?
Hello, Peri.
You laptop windows resume error could be fixed by removing the laptop battery (the big one :)), pressing the power key for 10 – 15 seconds to drain the capacitors and then putting in the battery again and turning on the PC. If that doesn’t help, look for any keyboard options not necessarily in the peripherals section to enable it. I hope it helps…
Very helpful thankyou. Tried all of your suggested solutions in order, and it was the final one of removing the CMOS battery that worked. My pc had been going into hibernation mode if left on and unused for an hour or so, and I had been pulling out the power cable and reinserting to get it to restart as it wouldn’t “wake up” any other way. It was while doing this that it got stuck in the Resume Loader mode so your instructions were a great help. Thanks again.
You’re welcome, Mike.
Very helpful answer,
Thank you
Huge thanks it worked
Good to know that my post helped you, guys.
HP probook 4520s stuck on resume loader page . Followed the advice given to @peri . On startup , pressing delete , F1 , F2 , F5 or F12 key nothing goes into bios . Still the resume loader page . Any advice without opening the laptop ??
Did you try taking out laptop battery, pressing the power key for 20 seconds, putting the battery again and starting the laptop? Maybe that helps.
Thanks dude, great post. Cheers !
@Thom , above mentioned method also didn’t work for me . Last thing for me to do is to open up the laptop . Reset the cmos on pulling out the motherboard battery . Any options left ? Cause laptop keyboard and mouse are not responsive in any way .
Yeah, I guess you could try that. I would do that if I were you, as there aren’t any other options really.
Did everything. Removed CMOS battery. Changed keyboard from USB to PS2. BIOS settings already had USB port as enabled but still I m stuck up at that screen. Any more suggestions?
Did you unplug the power cord from the PSU, press the power key for 10 – 20 seconds (to drain the capacitators) and turn on the PC? If you have a laptop, then take out the battery, press the power key and then put the battery back again and start your laptop. Does that help?
One more thing: did you check all the BIOS keyboard settings? If USB keyboard is enabled then your USB keyboard should work.
How do u enter the BIOS setting?
Hello, Brendon
On startup , press either delete , F1 , F2 , F5 or F12 key. Some PC models have different BIOS load configuration. Try pressing those keys one at a time till you find the correct one.
Here is the easiest solution that worked for me. Simply plug in an external USB keyboard. After connecting the keyboard I was able to select from the options.
This worked on a Panasonic CF-53
Thanx, Coniefl. That’s really a solution for some.
Thanks it worked well
A simple solution is to use a different USB port. Some ports aren’t enabled until the drivers are loaded (and that’s after the this screen). Simply find a USB port that is directly connected to the motherboard and it will work fine. It probably won’t work when Windows loads so just plug it back into the original port and you can log in.
Haven’t tried that one, but if it works, then we have yet another solution thanx to Adrian.
it’s very helpful for me.. so thanks for you all.
oh ! thanks i’d got in problem it worked very well
I couldn’t improve my sysyem plz give me suggestion but keybord is not working in this mood plz help me
If you have read through the article and tried all the suggestions, then, please read through the comments here, there are some more alternative ways written by other users.
according to this method if bios setup is not open then what to do or what should understand.
plz reply
Someone has already written that you could try attaching external USB keyboard and try once again. More methods are described in the comments section, please read the information.
What to do if I choosed the wrong one from the beginning..? “Continue with system resume”.
I’m definitly not a hacker so I need a good and lentgh answer..!
Well, then restart your pc (press and hold the power button until the computer shuts down) and choose the correct option: “delete restoration data and proceed to system boot menu”
Took me a while to figure it out(i ended up trying the BIOS settings, then changing to a new battery) but, for the USB keyboard settings, “OS” is equivalent to “disabled” whereas “BIOS” is equivalent to “enabled”. Thought i’d throw that statement out there seeing as i decided to change those settings.
Thanks for your help. This is the first forum I’ve ever found to actually fix my problem. props.
I am having the same problem but I am using windows on Mac mini. I tried all your suggestions but it is still showing the problem. What do I do?
Have you tried taking out the battery (CMOS) from Mac? It could be more difficult than with the Non Mac laptop, but it’s possible. What about taking out the power battery and draining the capacitors as well?
Thx……it works! Second option & BIOS setting………THANKS.
I have to toshiba laptop and I’m keep getting this error. Keyboard is not working and it keep showing windows resume loader.
Hello, Jatinder. Please, read through the whole post and try all the solutions that are listed there. If it won’t work, some people have contributed here by posting useful comments here, just read through the comments. I am sure you will find a solution.
Ok so i chose the delete restoration data…now the windows page keeps spinnng/loading…it take 30 to 45mins…what does that mean and how do i fix it
Hello, TB
You need to try other options, that are listed here in the comments section by helpful guys.
1. Did you try taking out the power battery (if you have a laptop) pressing the power key for 10 – 15 seconds to drain the capacitors and then putting in the battery again and turning on the PC? If you have the desktop PC, then unplug the power cord and hold the power button for the same amount of time. Then plug in the cord and turn on the PC again. Does this fix it?
2. Did you try removing (resetting) the CMOS battery?
thank u so much your solution is outstanding it really works !!!!!!
thanks once againg
You’re welcome, Shubham 🙂
I have a fujitsu windows 7 laptop and it has similar problem. How can i skip windows resume loader?
taking out the battery and pressing the power button and pluging again the battery but it seems it still don’t work. Can somebody help me?
I have a fujitsu lifebok windows 7. I tried two options wherein i unplug the battery pressed the power button for 20 seconds and plugging in the battery but it seems it doesn’t work still. Can somebody help me please.
Hello, Kevin
One more thing that could be done here is unplugging your CMOS battery, but you will need to disassemble your laptop a bit :). I wrote about unplugging CMOS battery in my post, but I had a desktop PC in mind. With laptops it’s trickier, but still doable.
Hi,
Thank you for sharing your knowledge here. I too am stuck at the “Windows Resume Loader” prompt with an unresponsive keyboard. (Samsung RV515). FYI, to get into the bios on this machine you need to push (CRTL+ESC+DEL). It was just lucky that I stumbled on to that one.
So far I have tried:
1. Booted into the bios: reset bios to factory: result: no joy.
2. There is no USB keyboard option so I enabled legacy USB: result: no joy
3. (Tested USB keyboard before and after enabling legacy USB)
4. Disassembled laptop and removed the CMOS battery: result: no joy
After removing the CMOS battery I only waited a few seconds before replacing it. Does it matter how long you wait? I didn’t see any reset jumpers on the system board. (Had to remove the entire system board to get to the CMOS battery. YIKES!
5. Removed all the peripheral devices and tested: still no joy.
6. Unplugged the AC and removed the main battery and held the power button for 30 seconds, still nothing but pain.
7. Installed a new SATA HDD and booted from an old Win XP CD. It looks like it might install a new OS, but it may have hung on the initial installation preparation, I didn’t wait to see if it would complete successfully.
The only thing I can think of is to try installing on a new HDD, try reinstalling Windows and see if it will boot up. It won’t boot from the Windows CD with the old HDD installed, even if the optical drive is first in the Boot Order.
Thanks for any help you may be able to provide.
Wow, a huge list here. I just thought of one thing when I had a problem with a laptop video function. I removed the power battery and used just the AC cable. Then I turned on the laptop. Problem was fixed. Put the battery back, and everything was OK.
I didn’t understand whether you just played with BIOS keyboard function or did you actually use the external USB keyboard?
Hi Bongodude,
I too had your same problem with my Dell studio 1555. It began with erratic keys, then unresponsive keyboard. Dell diagnostics said I needed a new hard drive, “not operating within its normal parameters”. Tried discharging the flea power many many times, unsuccessfully. Various other issues began with booting up. I could only use the on screen keyboard, which began to act up as well. Learned that my system was not compatible with the windows 10 upgrade I installed may months ago. Learning the hard way! I did a clean install of my windows 7 and everything seemed fine, except the key board. On screen key board works fine, computer scan is clean. Now I can’t get passed the “resume loader” and key board not working. Attached an external sub key board, nothing. I’ve been thru all of your steps up to 7. I have no idea what an SATA HDD is or how to install it. I am able to get into BIOS occasionally, yet can’t find peripherals or USB keyboard.
If you could explain step seven to me in layman’s terms, I would greatly appreciate it as well as my other info you may have. Thank you.
PS, what is CMOS battery?
I recommend in future guys just get a usb keyboard, plug it in, restart the computer, and then press enter to restart the pc!
Great points Made from a lot of people here. My issue is that I song have a working keyboard. My crapped out a few days ago before the Windows resume loader. Unfortunately, there’s nothing I can do until I get a new one
So oddly enough I could get F12 to work but when that screen pops up I once again can’t select anything, the keyboard is useless again. I would think boot option page would also need keyboard useage…
Hello, Stephanie
If that’s the case, then I suggest using the external USB keyboard, as many people here suggested and correcting the options in BIOS. This should solve the problem.
Brilliant, second suggestion worked perfectly, thank you
What is BIOS??
it is still not starting…pls help
It’s the Basic Input Output System firmware used during the boot up process. Please try the DEL, F2, F5, F1 or other function keys right after you start the PC. Maybe you are pressing those keys too late, that’s why BIOS doesn’t show up.
Ok – torch me if you will but I have to ask: is there a difference between an “external usb keyboard” and a typical keyboard with a usb connector (versus) the old style ps2 connector? Im 99% sure there isnt a difference but I had to ask because Ive tried everything you (and all the other commenters here) have suggested and have had no luck. I mean – if there ISNT a difference, isnt calling it an external usb keyboard kind of counter intuitive? 🙂
Just saying! 🙂
I have been referring to laptops. They have integrated keyboard and you could only attach USB keyboard to a laptop. As some folks might not be so PC literate, they could bring in the wrong keyboard with the wrong connector.
Besides, if your desktop ps2 connector keyboard is not working, you could try enabling USB legacy function and attaching the USB keyboard if you have one. It’s just one more option, if ps2 doesn’t work.
EXCELLENT,USEFUL reply. I myself rectified the error. Thank you very much .
With regards
J.Santhanakrishnan
Gotcha – now I understand what you mean (ie – you were referring to laptop users). Thanks for the clarification Thom! Cheers!
Hi,
I have been trying both methods in my desktop computer. Unfortunately, after removing CMOS battery, my computer doesn’t turn on any more..no power at all!!
Please help…
Ani ba gagawin q po ang nakalagay kasi the last attempt to resume the system from its previous location failed. Attempt to resume again…wat should I do?please help me about this..thank you
I clicked on delete restoration data and proceed then computer only restarts again and again ..I cannot login even to safemode ..I removed cmos battery and checked ..still I cant..help me please
Did you unplug your PC from power source and drained the capacitors?
I’ve found that when I soft booted with Ctrl+Alt+Del before the menu loads the following restart the keyboard responded
Hey, i have a different issue on my hands, and it does involve the said stuff above, i have a nextbook 8 tablet, and it came without a keyboard and it runs windows 8.1 I unpleged that tablet while on and the battery was low, but i wanted to move the tablet to the other side of the bed and so i unplugged it and… Boom. Black screen, no warning. It died. The next time i booted it up, the said screen above appeared. I have NO let me repeat, NO keyboard to plug in to it. Non. Nada. Zilch. I can’t bypass the message and all the buttons i have are volume rockers windows start button and power. Volume rockers do nothing and windows kwy does nothing. HELP
You cannot resume a tablet computer that has no input device installed after the tablet computer does not resume from hibernation successfully.
Then restoring your tablet to factory settings will help. One more thing: there’s a hotfix by MS for tablets on this page:
http://support.microsoft.com/kb/2519400
Thom, i have try every thing you said but still same its
Hello, Arpan. Did you try all the other options listed here by helpful visitors?
excellent solution. thanx a lot. i tried many procedures. unlucky to see your post so late. it works!!!
very simple and excellent solution. thanks a lot
You’re welcome, Arun. 🙂
Is there anyway to fix it without a keyboard?
Hey guys
I have the same issue with my Desktop pc. The resume loader just will not budge! And none of my keboards work!
I’ve tried removing the CMOS battery, waiting 20 seconds, and putting it back. I even switched the original CMOS battery with another one.
I’ve tried using a PS2 keyboard but when I turn on the computer with it plugged in, it just keeps a funny ticking sound constantly (i also hear a funny ticking sound when I use the USB keyboard, but that’s only if I actually hit a key or something)
I’ve reseated the cables, still no budge. Can anyone provide me with an alternative solution? Much appreciated!!!!!
Hello Thom, i m in a similar mess. My wife spilled some oil unto my laptop keyboard and it got fried. So i could barely use the pc to get to the internet using my stored favorites. I also was using an extenal mouse. Today i had power failure and i can t start up my pc again because i get stocked up because i cant use the keyboard to select whatsoever.
I want to try removing the cmos battery and so i would like to know if that will still entail me having to use the keyboard in the subsequent steps in setting up date time etc?
Would connecting a new wireless usb keyboard directly in this state be helpful? I ve tried draining the capacitors etc but to no avail. Please anyone can help too.
If I’ll choose the second option will all my files delete on my computer?
No, Leeya, your files will not be deleted.
Thanks my friends..
But i have a question..
when this black screen appears my keyboard doesn’t work.. none of the buttons doesn’t work.. what should i do?
Oh, sorry for previous question.. I think I got the response by reading whole text.. 🙂
Thank you for posting this!
After choosing the first option, I got the resuming windows screen for a moment, then a black screen with a white cursor. I left the computer alone for about 10 minutes. Slowly, my keyboard lights came on, then my mouse pointer showed up (on the black screen still) then eventually my desktop and everything came up.
Just wanted to share that! You may want to give it some time before trying other things. We always expect instant results but need to be patient. 🙂
Thanks again.
How long did you wait? My windows flags show up on the desktop and I can get to BIOS but all I get is a black screen and white curser that is responsive…..
Thanks it’s works perfectly..
how to fix my problem .. enable keyboard 89?
Hello, Alphonsus
Did you read through the whole comments section? Lot’s of guys are providing useful info, just read through, I don’t want to repeat myself again.
Hi, I am trying all the methods provided by you and also by the others. But still my keyboard is not working. I am using a desktop (motherboard Gigabyte GA-H61M-DS2 REV 3.0). I tried using PS2 keyboard, but not result. Entered in the BIOS peripheral settings and I notiched that the USB2.0 Controller was already enabled. There was another option also, that was Port 60/64 Emulation. I also enabled that. But no result at all. Then I opened the CPU case and removed the CMOS battery for more than 20 secs. Then again I restarted my pc. It showed that the BIOS was reset and give three options, “BIOS has been reset – Please decide how to continue- Load optimized defaults then boot, Load optimized defaults then reboot, and Enter BIOS. I chose the first option but still the result was the same. Again I did the same and then I chose the second and third option simultaneously, but no result at all. It didn’t work at all. Then I unplugged the power cable, pressed and hold the power button for few secs then restarted the pc but still no result at all.. I am sad and worry. Please help me.
I am waiting for your response. Please reply fast. I am too worry and I need your help. Its urgent.
Hello, Shekhar. Sorry for my late response, but I wasn’t able to log in to my PC for two weeks. Besides I am not always at my computer – sorrryyyy. 🙂
Well, looks like lot’s of guys got this problem and after doing everything it still exists. I didn’t notice you saying about trying to plug in the external USB keyboard into the legacy USB port on your PC. You said that USB controller is enabled in BIOS. Did you try that?
Hi, iv tried all methods commented and was wondering if their is an alternative such as booting from an OS on a pen drive etc? any help would be precipitated 🙂
Thanks for all the suggestions but my keyboard doesn’t even respond when I try to enter the bios. I am on a desktop windows 7. I removed the cmos battery. Upon restart it went to the bios page. There was a statement that it recognized the USB keyboard but when it stops on the options “Del to run SETUP” or Press F1 to load defauld values and continue there is still no response from my keyboard. I have tried two keyboards and the keyboard light is on when plugged into any usb port. I have tried draining the capacitor but still no keyboard response. If I simply turn it off from this bios page and restart it goes back to the original restore page and still nothing from the keyboard. F12 is my key to exit to setup and nothing happens if I peck away at this key before it loads the restore page. I have also tried every other F key and the Del key before the page loads. I have removed the cmos battery twice and still the same result. Any other ideas?
Update: It is now stuck on the bios page waiting for a response of “Del to Run Setup” or “F1 to load default values and continue”. In the initialization of this page it has USB Device(s): 1 keyboard, 5 storage devices. I cannot get past this page.
Hello, Jeff. Did you try using the generic keyboard (not USB)? The one that doesn’t require drivers in the initial booting up? This could help.
It has to be a “dumb” KB right? Seems like my razer BW wont load even though it is a USB KB…
Cool post and site!
Really Wonderful solution. Hats off.
Had keyboard lockup issue. As U.S. motherboard bios was tricky to use as I could just select sub and enable. Legegend in bottom right corner was the key to enabling the legacy keyboard. In my case I had to find use configuration menu, press f5 to set default settings, then f10 to save and exit. This enabled my keyboard at the black screen and now I am able to access my computer again.
I can’t thank you enough for the info given above!
Good to know that it helped you, Ryan. Your comment will also be useful to other people. Seems lot’s of Win7 users have this sort of issue.
Hey folks,
Just wanted to chime in here and say thanks to Thom for pointing me in the right direction and to the other people replying here. I thought I was done for!
I’m running an Alienware Aurora R4 and this might help some PC Desktop users.
I followed all the instructions per suggestions and I was still not seeing results. The magic button was going to a store and buying the cheapest keyboard I could find.
Turns out my Logitech G510 Gaming keyboard was the issue. So for my answer it was purely driver related.
Solution for some PC users: Drivers are the issue, go and buy a generic keyboard or borrow one from a friend. It’s a simple and easy fix. The computer doesn’t require any hardcore driver data to run your BIOS or just simply restore the lost data.
Thanks again!
You’re welcome Lukas. Thanks for your input here, also. 🙂
EXCELLENT. THANKS SO MUCH
You’re welcome Kevin 🙂
Your solution is very useful to me. What is my problem clearly telling in your website every line. I really like it. Thank you so much Sir/Madam. Please send more system repair information to my email id.
You’re welcome, Palani.
Good to hear that my advice still works. And yes, I will try and post more useful stuff here. It’s seems people are digging it.
Thanku soo much….u saved me !!!
You’re welcome, Mantu 🙂
Thank you thank you ……………. so much……..
superb thanks it worked for me
thank you very very much it worked
Hi, I used your tip for resuming system data, worked perfectly. About the info for idle keyboard, could that happen with my mouse? I am finding my mouse freezes after a couple of minutes of coming out of hibernation mode. Only way to get it going is to restart pc, then it works ok till after hibernation again. I was wondering if it may be getting disabled like your keyboard and if It could be reactivated in the BIOS.
Hello, Josephine. It’s strange about the mouse. Reinstalling drivers for the mouse could help. Did you try plugging in and working with another mouse? I don’t think it’s the BIOS problem, because in that case mouse either works or not. Anyway, you could check if there are some missing functions in BIOS that could be turned off/on.
Cannot access BIOS
I have tried everything – I cannot access BIOS no matter what button I press
Hello, Felton. What is your computer model?
I have Toshiba Satellite Laptop a215-s5849, I’ve got the ‘Resume Loader of Death” screen. I’ve researched all sites, nothing works. In my Bios I have no way to get to Peripherals and Enable the USB keyboard. The option does not exist in my Bios. Someone please help, my wife uses this laptop for work. I have Bios 1.7 running Windows 7 Ultimate
Did you try to reset BIOS to default settings? There is an option for that in BIOS settings.
does clicking option number 2 which is the “delete restoration data and proceed to boot menu” deletes all my saved files and programs in the computer?
No, Era it doesn’t. Your files and programs will be OK. The only thing that could disappear is your changes in the files that were opened just before the resume loader issue.
thank you very much.its working.
You’re welcome Srikanth.
Hey there, hoping someone will read this. I have a PC that is stuck on the same screen, but when I try to reboot and open BIOS, it freezes on the bios screen as well. Now, I think it’s my keyboard that’s doing it, it’s a Razer Black Widow Ultimate. However, I don’t have any ports into my PC besides USB, so I can’t use an older keyboard. I also tried to remove the CMOS battery, but it’s like latched in, and I can’t get it out. HELP PLEASE! I work from home so I need this PC immediately.
Hello, Wade. You should be able to get the CMOS out, it usually is fixed, but not permanently. Otherwise, when such batteries become dead (they get drained out sooner or later), you will be getting the wrong date every time your PC is turned on. So there has to be a way to take it out, without breaking the motherbord. Look closely for any kind of fastener that’s holding it. Did you try draining the capacitors (keeping the power button of the PC pressed for 15 – 30 seconds)? What about taking out the battery of a laptop, if it’s a laptop and draining the capacitors after? You should also unplug the power cable when you do such things.
Thank you i faced the same problem finally came out of it.
I brought up the BIOS Settings and my screen is still black and in the upper left hand corner all I see is an Underscore blinking repeatedly.
Are you sure you brought up BIOS settings? There’s no underscore and black screen when you enter BIOS settings.
I have the same problem tried every possible thing removed cmos battery, ps/2 keyboard nothing workd please help
hey thom I tried removing the cmos battery and my screen still goes back to the exact same thing. Any other remedies out there?
Hello, Sosa. As many folks posted other remedies in comments section to solve this problem, I suggest scrolling through the comments. It seems, that I will have to update my post with yet additional steps.
I have a Nextbook tablet, And I have had this problem for about two years now. I don’t have a usb otg keyboard, i have a bluetooth one, and (don’t judge me) I can’t convince my aunt to buy one so is there a way to do it in software terms, say like I use my laptop’s keyboard to send keypresses to the tablet and get rid of it. So Far, removing only the Li-Ion battery does nothing.
Similar situation: power supply failure, unresponsive keyboard but also unable to access BIOS. So I added a USB keyboard, restarted laptop and this time it recognized the keyboard.
Glad it worked for you. 🙂
I’ve read, re-read and read again this and ALL other “remedies” for such. …to no avail. Aside from crying I’ve opted to post in this help forum. Not an idiot, not advanced; But pretty good with self repairs from reading forums. This is the first time I’ve encounted loader issues and I can get it to do a few basic things which has allowed me to test all of the listed remedies but none of them have fixed the problem. I was in hibernation mode and was away from it for too long apparently. When I came back I was faced with this problem. I even tried the recovery disc but aside from hearing the fan hum when the disc is inserted there are no options allowing me to do anything with it.. I run two businesses off of this computer and would really like to just get past this 🙁
Hello, Jen. Did you try reading through the comments section here? Some folks posted additional steps if posted remedies in my article didn’t work.
After my post I walked away I came back and there was a window in the middle of my screen with the title Wireless Configuration. And then it says notification dll has not been registered program will not work correctly. Ugh.
Brilliant, you saved my life mate
Not sure if this was already suggested, but I figured out another solution.
I entered BIOS setup. There was no way to enable or disable keyboard, but I did notice something weird: My BIOS utility claimed that there were 2 keyboards present when that wasn’t the case. So I thought maybe something was not identified properly and was causing a conflict. I tried removing all USB devices apart from the keyboard and sure enough, it worked 🙂
Hope this helps someone!
Thanks, anheve. 🙂
Oh!it seem’s that icant do any thing for the problem becaus of my keybord:-(
I have a desktop, got the same issue yesterday, running windows 7 64-bit, froze on windows resume loader, i’ve tried both usb and ps2 keyboards, i’ve got into BIOS screen but it is also frozen can’t select any option, i also did the pull out power cord, hold power button, still to no avail, tried taking cmos battery out and replacing, still stuck on that stupid screen. i even trie putting in windows 7 disc to format hd no luck.
Did you reset your BIOS correctly? Sometimes it’s not enough to take out the battery. You have to reset the jumpers (desktop computer) that are next to the battery with the CLR CMOS sign. It’s usually enough to place or replace the jumper (the one from the IDE hard disk fits) to clear the CMOS.
If i choose the second step i will lost my all files in my computer or not
No, you won’t lose your files.
Thanks 🙂 i didnt know that all i personally in my case had to fix was enabling the keyboard and its awesome that you thought of that and included it in the article
I’m facing the same problem, how to change to USB keyboard, I’m unable to find keyboard pheripharls in my BIOS, wat is the solution for that???, Plzzzz help me
I forgot to add that sometimes resetting the jumpers near the battery might fix the problem. Sometimes it’s not enough to take out the battery. You have to reset the jumpers (desktop computer) that are next to the battery with the CLR CMOS sign. It’s usually enough to place or replace the jumper (the one from the IDE hard disk fits) to clear the CMOS.
Thanks Thom, this did fix the issue my wife’s pc had. Must’ve been in hibernation last nigh and we had a power failure due to storm.
I had to use step two but now her pc is up and running 🙂
last time i minimise a folder and a player, and then i hibernate my laptop. Now i try to start my laptop but Windows resume loader show me this two options- 1. Continue with system resume and 2. Delete restoration data and proceed to system boot menu.. i choose option 1 but it would not be help me.. Can i choose option 2 ? If i choose option 2, will i lost anything….
Hello, Bappy
No, you won’t lose anything if you choose option two. You will only lose any changes that you made in your files at the moment of the hibernation, so it’s nothing to worry about.
Thank you so much ! BIG HELP ! 😀
Thank u so much!!
I have a MSI Z97 GAMING 3 MOBO and after returning to Windows 7 from Windows 10 my power went out during the roll back and keyboard and mouse stopped working. Couldn’t select any options etc. What I did was with my power cable plugged in a pushed down my power button until the light on my mobo stopped flashing and the pc switched on whilst button was pressed down. It solved the issue for me. Thanks
Good to know it worked. Thanks Mo.
Thank you for big help 🙂
nice job thanks a lot
Its still not coming
Tried all options..not worked .. Finally changed hard disk and working..but my all data still in old disk..wat to do? Please help dear friends.. Please
If you need to extract your old data, then no problem. Just need to use the SATA drive to USB adapter. Plug it in your old drive and plug this drive into USB of your computer. Then you will be able to browse this disk, as if it were your internal hard drive.
I did all of the above that you mention it didn’t seem to work I think the problem is that when I plug in the power cord back to my PC the power will turn the unit back on and then shut off briefly before I even try to press the power. Essentially it creates a problem of disconnecting power when the power is being connected
Thanks, all comments helped me finally boot up! Plugged in a different wireless keyboard and that did the trick. Whew.
so there is absolutely nothing I can do if my keyboard doesn’t work at all?
You have to get in the BIOS to change keyboard parameters or borrow another PS2 keyboard.
i changed usb port for the key board and it worked . thanks so much for the helpful article. save me $100 trip. keep up the good work.
Thank you so much!! I was getting nervous about this, but you became my hero.
i am trying to select by using arrow key ..
but arrow key is not working for select …
Use the keys as suggested by the prompt. It’s not always arrow keys.
thank you so much
You’re welcome.
Hi i dont know how to get to bios settings can u help
Like I mentioned already press either F2 or Del button. Those are mostly used keys. It depends upon your manufacturer. It always are function keys.
i have got to blue screen where i can use the key board, but when i save and exit then re boot i end up windows resume loader message again.
how do i get my computer to boot up with windows?
Did you try all other options listed below?
My old hp laptop show resuming window too long and i took out battery but not ok. So i’m sad. Help me please!
Hello, Myo. Did you take alternative steps as written in my post and so extensively layed out by other people in the comments section here?
I tried again and agin took out battery from my hp laptop but not ok.
My desktop computer sometimes first displays the message “The firmware has detected a CMOS failure’ and then the two error message you mentioned. Sometimes only the error messages you mentioned. I tried all ur steps. Nothing worked out. Should I change the CMOS battery? Pls help
Yeah, it seems that CMOS battery needs replacement.
Thanks a lot, that helps.
Ty so much!!! It really worked!!! I was almost crazy because of this probleme and luckily I saw your post!!
This was perfect! Thanks so much for the easy to follow advice.
Good it was working
Happy New Year and Allah Bless you
Thank you very very much
It is working
Really thank you so much now my keyboard works
This error message pops up on my laptop at least 2-3 times a week. When is does I click enter and it goes through the whole delete restoration data process. This usually gets it up and running again, other times It doesn’t work and I have to force a restart by holding down the power button. Is there a reason why this happens so often? What can I do differently to prevent this? When I am done using my laptop each day, I put it into sleep mode. Should I shut down daily instead? Just wondering what causes this to happen?
Hello, Lee. Yes, you could just shut down your PC instead of sleep mode. That will help.
Thanks . This solution worked for me.
thank you sir
I was neurons when this problem happened.
I follow above steps.
I enable usb keyboard from bios.
Best way choose 2nd options.
Salute sir
Hi Thom, please help, after i re inject Battery, it appears 3 options im bios, open Bios. Load optimized defaults and reboot. or same with boot. After accepting any of this actions, systems turn on and appears – start windows normally OR start repairing tool with blabla. In any option it can try to find problem but WONT and next is that windows start to loading for few secs aan for a second appears blue screen and again that last last message with two options, what to do? Please help
Hello, Ruslan, it’s good to have broliukas from LV in my website (I’m from Lithuania)
I have updated my website with more sulutions. Hope it helps. Good luck!
when i click on qny option and my pc restarts and a red light keeps on blinking with a strange sound
Please, read the updated post. Hope it helps you.
can’t work this solution help me
Where is USB legacy port in computer?
I tried all method mentioned above in comment section but still didn’t found a solution to this. Please help……
Enabling USB section must be in the peripherals section.
Im using samsung laptop. It has got the same problem. Laptop’s keyboard is not working and even the external keyboard is not connecting. I hv tried removing the batery n all . Still the problem exists what should i do .
Hello, Shwetha
I have updated my post. You could try more options.
Let me know if u’ve already fixed ur problem since u’re using samsung too. I cant find my way to solve this
Great help thanks a lot
Thank you very much! This helped me a lot!
I have the same problem but mine is worst because my netbook’s keyboard is not working anymore. I mean it is already broke before even I got the problem. Basically I’ve been using usb keyboard but what have said above usb keyboard will not work. What am I gonna do? Pls I need help 🙁 My thesis was there
Thanks thom.. 😀
It really really works on my loptop..
Thank you so much, very easy and helpful tutorial and it saved me going to a repair shop.
Just anyone pls save me. I am using samsung I cant even access with this bios set up bcs my keyboard is broke. What should I do. I am waiting for a response. Pls
Hi. The solutions u have stated have worked previously. But as of now i am getting the option of entering password in my BIOS setup. And i have no clue wat so ever of the password.
PLZ HELP
It’s because someone has set a password for entering BIOS. You can set it up in BIOS options. If you don’t remember the password, you may have to reset it by resetting the jumpers on the motherboard BIOS section. Or plugging out the BIOS battery.
Tengo una sony vaio y no puedo entrar a la bios por que me sale esto
Hello Dylan. You should be able to get to BIOS. Did you press “delete”, “F2”, “F10” or “F11” function keys?
If that doesn’t work, try borrowing a legacy keyboard from someone and trying to get into bios. Also read my updates on this issue.
Thank you very much Mr.Thom.It worked.
Glad to hear, Akshay 🙂
thankyou it really help me
Thank you so much… Removing CMOS battery worked for me as the keyboard was not working.
Worked on my win7 acer laptop. Pulled out battery, unplugged, held power button, then plugged back in. Thanks much.
Thank you so much. 🙂
Thanks so much. Enabled my PC keyboard through BIOS and it’s back up and running. Magic!
Am I the only one who none of this worked for? Tried resetting absolutely everything, held power button, pulled cord, cmos battery; no access to a ps/2 keyboard. No response from us keyboard. Temper is starting to flare and I don’t know what else to do.. please help! There has to be a way to boot it back up or access bios without the use of a keyboard!
Hi Thank you very much! This is of a big help to me. I panicked at first but because of this post that I was able to find out, I was able to use my computer now. Thank you for sharing you knowledge.
Thank you sir
Hello Greg…thank you for you help,it works!!
Hi, I am able to use only my up-down arrow keys. And there’s no way to press enter on both bios setup and resume loader. Followed all tricks except plugging in an extrenal keyboard. Will a USB keyboard do the trick??
You can try it, but if USB is disabled in BIOS then it shouldn’t work.
Thanks a lot! Really was stucked with the issue! Enabling keyboard in bios solved it!
Thank you so much, its really work omg!
Hi Thom, i too have the same problem where my keyboard is not working. How can i go into BIOS settings by pressing F2 or some other key if the keyboard doesn’t work? CMOS battery removal and other unplug and press 10 to 20 sec of power button etc are in my trail list already. I thought that the fault was with my USB keyboard and connected to other PC where it works fine. is there any other solution to bring back my USB keyboard to life ?
Hello, Isaac
Pressing F2 or Del must be done just after the switching on your computer. Maybe you are pressing it too late, when the processor is already looking for an operating system.
Thank you a lot, I install a Windows 7 in MacBook Pro Retina 2013, and I met this issue 2 times, the first time I even reinstall Windows.
Today it came again, I delete the hiberfil.sys file in Mac OS X, it work fine, thank you again~
Thank you. I can’t believe there are people like you that go out of their way to help us.thank you your kindness is spreading around the world.
I tried all things.but my laptop not working.why?